At Polish & Glo, we value your time — and ours. To keep appointments running smoothly for every client, please review the following policies before booking:

Appointments & Payment

• Card required for all appointments at the time of booking.

• No refunds are given for any service, series, or package.

Rescheduling & Cancellations

• 72+ hours’ notice → No penalty, reschedule freely.

• Less than 72 hours’ notice → Considered late. Each client receives one courtesy exception. Beyond that:

  • Late reschedule = 35% of the originally booked service(s).

  • Late cancel or no-show = 100% of the service(s).

Late Arrivals

• 10+ minutes late without notice = considered a no-show and charged 100%.

• 10+ minutes late with notice = appointment may need to be rescheduled and a 35% fee will apply.

• Time-sensitive services (lash lifts, facials, makeup applications) cannot be shortened or adjusted — arriving late forfeits the service.

Service Changes

• Changes within 72 hours (ex: booking a full set but switching to a lash lift) are treated as a late reschedule and charged 35% of the originally booked service(s).

Additional Notes

• All services, packages, and promotions are non-refundable.

• Fees are charged automatically to the card on file.

• By booking, you acknowledge and agree to these policies.

✨ Thank you for respecting our policies — it ensures every client receives the flawless service and experience they deserve.