Shipping & Returns

 

Returns & Exchanges

Once an order has been placed, it cannot be canceled.

Under most circumstances we do not issue refunds, but instead offer our exchange program or store credit. 

  • If you have been approved for a refund for items returned within 14 days of purchase, the refund will be made in the form of the original payment minus shipping costs and discounts used.

  • Please note that it can take up to 30 business days for us to process a return or exchange.

  • Please allow up to two billing cycles for a refund to appear on your credit card statement.

  • The acceptance of a shipment by the USPS is an acknowledgment that the articles were delivered in good condition.

  • Goods damaged in transit to customers are the responsibility of the customer to report to us within 24 hours so that a damage claim can be processed through the postal service.

  • We are not responsible for mis-delivered or lost orders. If you live in an apartment complex it is your responsibility to ensure delivery of your order. You may be requested to pick the order up from a storage locker or from the postal service.

  • In the unlikely event you have received the wrong product, please contact us within 24 hours of receiving the incorrect item.

  • Once an order has been placed, it cannot be canceled.

  • No refunds or exchanges on sale items.

How do I return / exchange items?
To initiate an exchange, please contact us.

When do items need to be returned / exchanged?
If you receive an item and you wish to exchange it, you must contact us within 14 days of purchase for authorization and instructions. After 14 days, we cannot accept returns or exchange requests.

Shipping for returns / exchanges?
Original shipping rates are not refundable. Exchange shipping is FREE for your first exchange. After your first exchange, you will be charged a $20 processing and shipping fee. We allow a lifetime maximum of 3 exchanges.

Credit for returns / exchanges?
In the event of a credit for a return or exchange, you will be credited via the same payment method used for the order (or you may choose to receive store credit). It can take up to 30 days for a refund to finalize and up to 2 billing cycles for the credit to appear on your bank statement.

What if I received a damaged product?
In the event of a defective product, we will send you a product replacement free of charge. However, we ask that you photograph the issue at hand and send the product back to us, at our expense, if a product is defective. In the event of dissatisfaction with a product, you may choose a different product in exchange OR store credit for a future purchase, as long as the claim is made within 14 days of purchase. If an exchanged product is of lesser value than the purchased product, we will issue a refund for the difference, minus a processing fee of $7.00.

This policy is subject to change. If questions arise please contact us, thank you!